Shipping & Delivery

International Reach: We Have Reached Maximum Of The Countries in the Globe. For More Information Please Continue The Process.

We are proud to offer international shipping services. However, there are some locations we are unable to ship too. If you happen to be from one of those countries we will contact you.

Welcome to our online store! Here at CELGRAVE, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines. 

Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.

Processing time:
Processing time starts from the date the order is placed. Normally it takes 2 -3 business day (Monday - Sat) to process orders. Once processed, we will proceed to shipping. Every effort is made to ship your order quickly. The deadline for ordering is 2:00 PM (GMT-05:00) Eastern Standard Time (New York)

SHIPPING TIME

Shipping time varies by location. These are our estimates:

 

Max delivery time – 15 business days.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS in the USA. 

Our Carriers: USPS,UPS,DHL,FedEx

 

Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at 9342107363  or by emailing us at office@elgrave.com

Delivery Failure:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (CELGRAVE) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.

Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at office@elgrave.com or call us at 9342107363.

After receiving your order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.

Order Cancellation:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.

If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.

Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.

Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.

Tax
elgrave.com does not charge you any additional taxes.

Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at office@elgrave.com

 

ELGRAVE
The company operates under The ELGRAVE LLC, which is registered in USA.
1100 Farmington Dr Apartment 146Vacaville, CA 95687, USA
Phone: 9342107363 
Email: office@elgrave.com
Company Registration Number: 224102186026

For any questions, feel free to contact us.
ELGRAVE guarantees to reply within 24 hours to any inquiries or special requests.
Phone and Live chat support: Mon - Sun: 8AM - 6PM (USA time)